Returns and exchanges

Acne Studios has a 14- day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange.

Returning your purchase

  • Visit www.acnestudios.com and log into your account to begin a return or exchange.
    If you don't have an account, visit www.acnestudios.com/returns and enter the order number, email and billing address zip code at the bottom of the page to request a return/exchange.
  • You can view your orders and must request a return or exchange for any unwanted items.
  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • Place the return information label on the box.
  • Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
  • Please send the package to:
    Acne Studios Online Returns
    Finspångsgatan 51
    163 53 Spånga
    Sweden

 

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you free of charge. Should you be interested in a different style or colour, please return your item/s to us and simply purchase the new piece separately at acnestudios.com.

Receiving a refund

Your refund will be credited to the the same form of payment from where the purchase was made. If the complete order is returned the refund will include standard delivery costs from Acne Studios to you. Please note that in case of a written notice and proof of a return to Acne Studios within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Important information

  • Items must be returned to us in perfect condition: make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
  • Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
  • You may return the goods by any secure transport.

 

Sale

Our regular online return and exchanges policy as described above applies during sale periods. 

Acne Studios quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.