Delivery information

We offer different shipping options to meet your needs as listed below.

Destination: World

Service Processing Delivered Total time
UPS Standard 1—2 days 2—5 days 3—7 days
UPS Express 1 day 1—2 days 2—3 days

All orders are shipped with ups and requires a signature upon delivery. ups usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties

Canadian orders are shipped on a ddp (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price. Hence, your order will not be subject to any additional charges. All other orders are shipped on a ddu (Delivery Duty Unpaid) bases, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties as well as Swedish vat. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to.

Important information

All orders are fully traceable on our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Russia

Please note that orders to Russia above €200 can only be delivered to the following cities:

  • Krasnodar
  • Moscow
  • Nizhniy Novgorod
  • Novorossiysk
  • St. Petersburg
  • Stavropol
  • Vladivostok

Orders that are placed on acnestudios.com with values above €200 and shipping destinations in Russia that are not on the aforementioned list will be cancelled and you will be notified.

First-Time Order Policy

For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order

Insurance

Acne insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Acne.

Free shipping

Acne offers free standard delivery on orders above 250 usd. Please note that free shipping will be applied to your order at checkout.