Holiday Return Policy
Items purchased at acnestudios.com that are received between November 15, 2014 and December 25, 2014, may be shipped back for a return through January 7, 2015. Please note that all other terms and conditions provided in the Acne Studios sales and return policies are still applicable with respect to such items purchased. All purchases made on or after December 25, 2014 are subject to our standard return policy.
Acne Studios offers free standard delivery on all orders until 19 December. Please note that free shipping will be applied to your order at checkout.
|UPS Standard||4—6 days||20 Usd*|
|UPS Express||2—3 days||40 Usd*|
*For Canada UPS Standard costs 15 Usd and UPS Express costs 30 Usd
All orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and duties
Canadian orders are shipped on a DDP (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price. Hence, your order will not be subject to any additional charges. All other orders are shipped on a DDU (Delivery Duty Unpaid) bases, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. Product prices are displayed exclusive of all taxes and duties as well as Swedish vat. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to.
All orders are fully traceable on our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
Please note that orders to Russia above 250 Usd can only be delivered to the following cities:
- Nizhniy Novgorod
- St. Petersburg
Orders that are placed on acnestudios.com with values above 250 Usd and shipping destinations in Russia that are not on the aforementioned list will be cancelled, and you will be notified.
First-Time Order Policy
For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order
Acne Studios insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.