Returns and exchanges
In order to create a easy shopping experience, Acne Studios has a simple, free, return procedure for orders in the USA: When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
Please note that we have a 14 days return policy: any unwanted items must be shipped/postmarked within 14 days of receipt.
Returning your purchase
- Place the item(s) in the original shipping box, or any other solid carton box.
- Fill out the returns form and include it inside the box.
- Close the box and tape it securely.
- Place the prepaid return shipping label on the box over the prior delivery information.
- Visit www.ups.com and click “Contact ups” and the bottom left of the screen.
- Call ups at 1-800-PICK-UPS (1-800-742-5877) to arrange a collection.
- Make sure to write down the tracking number on your label for your own records.
Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at acnestudios.com
Sale items are non-exchangeable but can be returned for a full refund.
Receiving a refund
All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. You will recieve an e-mail confirming when the refund is issued. We can refund your order to online store credit, but you must request it on the return form if you wish to receive store credit instead of a refund.
- Items must be returned to us in perfect condition accompanied by the return form.
- Make sure all products are exactly as you received them, with tag and seal still attached.
- All shoes must be tried on a carpeted surface until you have decided to keep them.
- Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
- Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
- We prefer that items are returned through Acne Studios return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
Please send the package to:
401 Broadway, STE 2202
New York, NY 10013
Our policy above applies during the sales period with the exception that Acne will not allow exchanges.
Acne Studios quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.