Returns and exchanges
Please note that we have a 14 days return policy. The customer has 14 days from when the order is delivered to ship it back for a refund/exchange.
Returning your purchase
- Place the item(s) in the original shipping box, or any other solid carton box.
- Fill out the returns form and include it inside the box.
- Close the box and tape it securely.
- The customer is responsible for return shipping. Though we prefer that items are returned via UPS to ensure they are protected and insured during transit, you can return the goods by any secure transportation. Send the package to: Acnestudios.com, Finspångsgatan 51, 163 53 Spånga, Sweden.
Purchased items are exchangeable only into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at acnestudios.com
Sale items are non-exchangeable but can be returned for a full refund. Please note that if you are based outside the EU you may need to pay taxes and duties on exchanges and additional orders.
Receiving a refund
Your refund will either be credited to the original purchaser´s credit card or as store credit to your Acne Studios online account. Please note that original shipping costs are not refunded.
- Items must be returned to us in perfect condition accompanied by the return form.
- Make sure all products are exactly as you received them, with tag and seal still attached.
- All shoes must be tried on a carpeted surface until you have decided to keep them.
- Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
- We prefer that items are returned through ups to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
Please send the package to:
Acne Studios online shop
163 53 Spånga
Our policy above applies during the sales period with the exception that Acne Studios will not allow exchanges.
Acne Studios quality guarantee
If items are classified as faulty, were received damaged or have manufacturing fault that occured within a 12 month time frame after purchase, please contact us immediately.