An order cannot be changed once the merchandise has been processed by our warehouse. Before our warehouse has started processing the order, we can update the size or color. Please contact us as soon as possible and make sure to have your order number available. Items may always be exchanged or returned within 14 days after you have received them.
Your order will be fulfilled within one to three business days, subject to card clearance and stock availability. However, we do aim to ship every order within 24 hours during business days. Our warehouses operate Monday to Friday.
Once your order has been approved, you will receive an email confirmation with your shipping details and tracking number. Sign in to your account and click ”My Profile” for tracking and shipping status or simply follow the tracking number you received in the shipping confirmation email. Please note that it can take up to 24 hours before the courier updates the shipping information after you have received the shipping confirmation email from us. If you have chosen to collect your order in a store, tracking information will not be available, and you will receive an email confirmation that your order is ready for pick-up in place of a shipping confirmation.
Additional items must be handled as a separate order. If the first order has not already been processed at our logistical center, we might be able to combine the orders. In such case, the additional shipping charge will be refunded to the original purchaser’s credit card. To improve your chances of receiving all items in the same shipment, please let us know about your orders as soon as possible. Please contact us through the contact page page.
If you purchased an item which later shows a price reduction on our website, during our official sale, we will be able to refund the price difference back to you, if your request came within the 14-day return window for your order. The return window for China is 7 days.
The item would need to still be in stock on our website in the exact same style, colour, size and country.
The item would need to still be in stock on our website in the exact same style, colour, size and country.