Pre-Orders

When will my pre-order ship?
The estimated shipping date is noted on the product page and in the checkout process. If you place an order with pre-order items and in-stock items, you will receive separate shipments and shipment confirmations when each item is dispatched. Back to top
When will I be charged?
When you place a pre-order with a credit or debit card, your card will only be authorized, meaning a temporary "hold" will be placed for the funds needed on your card.  Your card will be charged when your pre-order item is shipped to you.  If you place an order for multiple items, your card will be authorized for the total amount, and then charged for each item at the time of shipment: the separate charges will equal the original total authorization.  If you pay with an alternate payment method, you will be charged in full when you place the order. Back to top
What happens if I order in-stock and pre-order items?
If you order products that are in-stock along with pre-order items, you will receive multiple shipments: we will ship you the in-stock item as soon as possible, and the pre-order item when it becomes available.  If you paid with a credit or debit card, you will see 2 separate charges that will equal your total order amount, that will occur at the time of each shipment. Back to top
What happens if I order multiple pre-order items?
If you order more than one pre-order item, and they have different shipping dates, they may be sent together at the later shipping date.   Back to top
What if I want to return a pre-order item?
Our regular return policy applies to pre-order items.  You will have 14 days from when you receive the last item from your order to return any items from your order.  For ease of return processing, we recommend only making one return shipment. Back to top