To our valued customer,

Thank you for registering your return. To complete the process, please follow the steps below:

• Pack the item(s) in the original shipping box or any cardboard box of your choice.
• Seal the box securely.
• Acne Studios covers the return shipping costs. Please utilize the designated courier service provided by Acne Studios: Sagawa or Yamato Express for the return shipment. Ensure to select the appropriate method of payment for the shipping fees (cash on delivery). If the shipping fees have already been paid, Acne Studios will be unable to provide a refund for the shipping costs.
• Write your order number on the return label's comment section. Failure to include the order number on the shipping label may delay the return process.
• You can schedule collection with Sagawa or Yamato.
• Please send the package to:
  Maersk Contracted Logistics (Acne Studios)
  GLP・MFLP Ichikawa Shiohama 5F
  MAERSK 3 Berth (ASJ)
  1-6-3 Shiohama Chiba, Japan 272-0127
  Tel:047-712-8711
• Please ensure to include the "Order Number" on the return label. Returns without this information may experience delays in processing.

Once the return is completed, you will receive a confirmation email. Please allow 3-5 business days for the return process after the items are received at the warehouse.
If you have any questions, please contact clientservices@acnestudios.com. Please retain the tracking number provided on the return label to track the progress of your return shipment.
Please note that personalized items or altered products may not be eligible for return or exchange.