Returns & Exchanges

Due to site maintenance, it’s currently not possible to access your order history or register a return. Our customer care team is here to assist you in the meantime. We apologise for any inconvenience.

your shipping DESTINATION is set to South Korea

Information on this page applies to online purchases only. For information on return & exchanges for store purchases, contact individual stores.

Items purchased on are eligible for free return or exchange within 14 days of delivery.

Information on this page applies to online purchases only. For information on return & exchanges for store purchases, contact individual stores.

Items purchased on are eligible for free return or exchange within 14 days of delivery.

All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.

To make your online order return via mail, begin by requesting a Return Authorization through this form before sending your item(s). Please note that return shipping costs are the responsibility of the customer.

Enter the order number and email address below, click submit, and follow the steps on the following page:

Register Return


  • Orders returned to us without a return authorization may face delays in processing.
  • If you are receiving multiple shipments for the same order, please wait until you have received everything to initiate your return and only send unwanted items in one package to avoid delays in processing.
  • Please note that any returns received which do not meet our return policy requirements may be refused.
  • Please make sure to submit a return or exchange form and resend the package within 14 days upon arrival of the purchased item.
  • Log in to your account and please fill in the online return or exchange form on the website.
  • After repackaging the item you wish to make a return, please send us the package back to us.
  • You can book your return pick-up here.
  • Use the nearest pick up point from you. Find pick-up point.
  • If booking return pick-up via UPS call center, use the tracking number on the return label. UPS pick up call center (South Korea): 1588-6886.

Acne Studios Online Return
Finspångsgatan 51
163 53 Spånga

Upon completion of the form, you can track your return process under my account.
If any questions, please contact, +46 10 888 7305.

  • Items must be returned to us in perfect condition.
  • Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
  • Coats should be returned with their dust bag as this is considered part of the product.
  • When returning by mail, please make sure to return the shoes/accessory item and its corresponding box inside another solid carton box to not damage the original packaging.
  • Acne Studios reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
  • We prefer that items are returned through UPS to ensure they are protected and insured during transit. However, you may return the goods by any secure transport to the following address:
  • Please do not choose return service "Letter" to avoid any delays in the return process.
  • Please make sure to add your order number on the commercial invoice.
  • For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.

Our regular return and exchange policy for online orders as described above applies during sale periods. Please note that sale items purchased online can not be returned in store, they must be sent back.

Please note that return processing may take additional time during peak seasonal times.

For return tracking purposes (as well as security), please retain a copy of the return tracking number from the return label you use. Once delivered to our warehouse, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated. For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.

All returns that are shipped back within the 14-day time period or returned in store will be refunded to the original form of payment.

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different color or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at

Gift orders placed online are eligible for the same return policy as all other online orders. In order to process a return or exchange on a gift purchase (online or in store), we must first locate the original transaction from the purchaser to determine eligibility. This can usually be done easily with the purchaser’s exact name, email address, or the order number itself.

Please note that gift returns for refund can only be issued to the original form of payment (the purchaser’s), and any online exchanges (size only) will by default ship to the original shipping address from the order and email the new tracking details to the purchaser’s email.

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month period from the date of purchase, please contact us immediately.