As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online to see the tracking number.
Shipping usually takes between three to five business days, depending on your country, but may take up to seven days for some destinations. More specific shipping days can be found under our help section and shipping information for each website.
Orders to Mainland China are shipped with SF Express and will require a signature for order collection. SF Express' delivey hours are usually 9am to 6pm (besides public holidays). You will receive an SMS notification when the order is ready for collection.
All items are insured against theft and accidental damage whilst in transit from the Acne Studios warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. The regular processing time is between 1-3 business days, and the estimated delivery time is depending on the country. For standard shipping, you should have your order within 7 business days from placing the order. For express shipping, you should have your order within 3 business days from placing your order.
We currently deliver to 64 countries. At the checkout you will be able to choose your shipping country. Alternatively, you can also view all countries to where we ship in the dropdown menu in the top right corner on the website, or in the main menu on mobile by clicking on the selected country.
Unfortunately, all orders purchased online will be delivered by SF Express to your home or work address or to a service point in Mainland China. If you need shipping to another place, we can of course help you with that as well. Just contact us and we’ll assist you.
You can ship your order to another country by choosing that country as shipping country on our website. You can still fill out your billing address in your current country.
We ship Delivery Duty Paid (DDP) to all countries within EU, Switzerland, Norway, United States, South Korea, Japan, China, Australia and Hong Kong.
Prices on the Chinese site are inclusive of tax and duties. You will not be charged additional tax or duties to ship your order to your address in Mainland China.
For order to another country or region, we ship Delivery Duty Paid (DDP) to all countries within EU, Switzerland, Norway, United States, South Korea, Japan, China, Australia and Hong Kong. Unfortunately, we cannot estimate how much duties you will pay if we do not ship DDP to your country or region. If your order is shipped Delivery Duty Paid (DDP) you will not have to pay any duties, but if the order is shipped DDU (delivery duties unpaid) your local customs should be able to estimate the price. Kindly note that for orders in the US we are obligated to collect state sales tax in California and New York.
Unfortunately, we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.
We offer free standard shipping on all orders internationally. Under our help section you will find the delivery costs for other delivery services than standard shipping, specific for your country.
If you have received a shipping confirmation email from us, it will specify which items were included in that shipment. If we are not able to fulfill all of your items from the warehouse location, we might do a split shipment where the remaining items will be shipped separately. In each shipping confirmation, the items included in the parcel will be stated, so if some items are missing they will be shipped separately if nothing else has been communicated. Please reach out to us in case you are still uncertain of where your items are.
If you purchased an item which later shows a price reduction on our website, during our official sale, we will be able to refund the price difference back to you, if your request came within the 7-day return window for your order.
The item would need to still be in stock on our website in the exact same style, colour, size and country.