As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online to see the tracking number.
Shipping usually takes one to two business days via CJ Express or between three to five business days via UPS. More specific shipping days can be found under our Customer Service section and shipping information on the website. Depends on weather condition or the circumstances of the shipping company, delivery may take longer than usual.
All international orders which are shipped with UPS requires a signature upon delivery. UPS usually operates between 9am - 6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended). CJ Express operates between 9am - 6pm, Monday and Friday and 9am - 1pm on Saturday.
All items are insured against theft and accidental damage whilst in transit from the Acne Studios warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. Shipping usually takes one to two business days via CJ Express or between three to five business days via UPS. More specific shipping days can be found under our Customer Service section and shipping information on the website. Depends on weather condition or the circumstances of the shipping company, delivery may take longer than usual.
We currently deliver to 64 countries. At the checkout you will be able to choose your shipping country. Alternatively, you can also view all countries to where we ship in the bottom right corner on the website, or in the main menu on mobile by clicking on the selected ship to location.
Unfortunately, all orders purchased online will be delivered by CJ Express or UPS to your home or work address or to a service point. If you need shipping to another place, we can of course help you with that as well. Just contact us and we’ll assist you.
You can ship your order to another country by choosing that country as shipping country on our website. You can still fill out your billing address in your current country.
We ship Delivery Duty Paid (DDP) to all countries within EU, Switzerland, Norway, United States, South Korea, Japan, China, Australia and Hong Kong.
Unfortunately, we cannot estimate how much duties you will pay if we do not ship DDP to your country. If your order is shipped Delivery Duty Paid (DDP) you will not have to pay any duties, but if the order is shipped DDU (delivery duties unpaid) your local customs should be able to estimate the price. Kindly note that for orders in the US we are obligated to collect state sales tax in California and New York.
Unfortunately, we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.
We offer free standard shipping on all orders internationally. Under our help section you will find the delivery costs for other delivery services than standard shipping, specific for your country.
If you have received a shipping confirmation email from us, it will specify which items were included in that shipment. If we are not able to fulfill all of your items from the warehouse location, we might do a split shipment where the remaining items will be shipped separately. In each shipping confirmation, the items included in the parcel will be stated, so if some items are missing they will be shipped separately if nothing else has been communicated. Please reach out to us in case you are still uncertain of where your items are.