Shipping & returns during holiday season
For delivery by 24 December, orders must be placed before 12.00 pm CET on Tuesday, 17 December.
Any items purchased from 18 November 2019 can be returned up to and including 15 January 2020.
Complimentary standard shipping on all orders. Please note that free shipping will be applied to your order at checkout.
|PostNord MyPack||1–3 business days||Free|
|PostNord Företagspaket||1–2 business days||80 Sek|
|Budbee same day / next day delivery||1–2 business days||Free|
Kindly note that delivery to rural addresses can result in longer delivery times.
Collect in store
Select Acne Studios stores offer the option to collect orders placed on Acnestudios.com in-store. This service is complimentary. If available for your order, ‘Collect in Store’ will be displayed as a shipping option at checkout. The displayed date of availability in your preferred store is an estimate – you will receive a notification email when your item is available to pick up. Please wait for this email before coming to the store. In some cases, you may receive the notification email before the estimated date – not to worry, this means your order is available for pick-up sooner than expected.
How to collect in store
Once you have received the notification email, you will have 14 days to collect your order The 14 day period begins on, and includes, the day you receive the notification email. If your order is not collected within 14 days, Acne Studios will process a return on your behalf and your original method of payment will be refunded.
When you come to the store to collect your order, please bring:
—The original method of payment or PayPal, Alipay, WeChat Pay, or Apple Pay confirmation
—Your government-issued photo identification
—The order confirmation email
If you would like a representative to collect your order on your behalf, please ensure that they bring:
—The original method of payment or PayPal, Alipay, WeChat Pay, or Apple Pay
—Their own government issued photo identification
—A copy of your government-issued photo identification
—The order confirmation email
Same day delivery Monday to Friday to most addresses in the Stockholm area and next day delivery Monday to Friday to Malmö and Gothenburg. Your order will be delivered to your door the same evening in Stockholm and next day in Gothenburg and Malmö, between 5 p.m-10 p.m if the order is placed before 11 a.m. Budbee offers the possibility to track the delivery in real time to get a more exact delivery window. You can rate the delivery and also get in touch with the driver directly regarding your parcel. More information available here: www.budbee.com
Your order will be delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected.
All orders are fully traceable on our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
First-time order policy
For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Acne Studios insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.