Ordering online

What do I do if I have forgotten my password?
You can either contact our customer care team and we will assist you with a new password, or you can press on My account/ Sign in/ Forgot your password? An auto-generated password will then be sent to your registered email address.Back to top
How will I know if you received my order?
When you place an order on acnestudios.com an order confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact our customer care team and we will send you the order details. Back to top
Do I need to set up an account to order something online?
You don’t have to set up an account to shop with us but we recommend that you do. It is fully possible to check out as a guest, but if you register an account you can track your order, register returns and save information which will make it easier to check out next time you order with us. Back to top
How do I cancel my order?
You cannot cancel your order yourself but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must return it for a refund instead. Back to top
I've added the incorrect shipping address, how do I change it?
You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself after the order has been placed. Back to top
From where do you ship?
We have one warehouse in Sweden and one in US. All orders shipped outside the US are currently shipped from our warehouse in Sweden. Orders placed to US are shipped either from our US warehouse or our Swedish warehouse. All US orders are always shipped on a DDP (Delivery Duty Paid) basis, meaning you don't pay any extra import duties/taxes/brokerage fees. Back to top