Acnestudios.com

Delivery & Shipping

Due to the high volume of orders we are receiving at the moment, please be advised that order processing may take an additional 1-2 days

your shipping DESTINATION is set to Germany

Free Shipping

Complimentary express shipping on all orders. Please note that free shipping will be applied to your order at checkout.

Service estimated delivery Cost
UPS Standard 3—4 business days Free
UPS Express Saver 2—3 business days €20

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

How to Collect In store

Once you have received the notification email, you will have 14 days to collect your order The 14 day period begins on, and includes, the day you receive the notification email. If your order is not collected within 14 days, Acne Studios will process a return on your behalf and your original method of payment will be refunded.

When you come to the store to collect your order, please bring:

  • The original method of payment or PayPal, Alipay, WeChat Pay, or Apple Pay confirmation
  • Your government-issued photo identification
  • The order confirmation email

If you would like a representative to collect your order on your behalf, please ensure that they bring:

  • The original method of payment or PayPal, Alipay, WeChat Pay, or Apple Pay
  • Their own government issued photo identification
  • A copy of your government-issued photo identification
  • The order confirmation email

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Important information

All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-time order policy

For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Insurance

Acne Studios insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.