Shipping & returns during holiday season
For delivery by 24 December, orders must be placed before 12.00 pm CET Monday, 16 December.
Any items purchased from 18 November 2019 can be returned up to and including 15 January 2020.
Acne Studios offers complimentary standard shipping on all orders. Please note that free shipping will be applied to your order at checkout.
|UPS Standard||3—4 business days||Free|
|UPS Express Saver||2—3 business days||€20|
Kindly note that delivery to rural addresses can result in longer delivery times.
All orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.
First-Time Order Policy
For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order
Acne Studios insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.