• Please make sure to submit a return or exchange form and resend the package within 14 days upon arrival of the purchased item.
• Log in to your account and please fill in the online return or exchange form on the website.
• After repackaging the item you wish to make a return, please send us the package back to us.

If there is an UPS prepaid return label and invoice in original package please follow below the steps:

• You can book your return pick-up in this link.
• Use the nearest pick up point from you. Find pick-up point.
• If booking return pick-up via UPS call center, use the tracking number on the return label. UPS pick up call center (Japan): (81) 3-5484-5834

If there is an Sagawa Express prepaid return label, please follow below the steps :

• Please write down your order number on return label's comment part.
• Write down your address and phone number and full name on return label.
• Please stick return label on outside on the box.
• You can book free collect with Sagawa in this page.
• If you prefer to book free collection through the phone, please contact to your nearest SAGAWA Express Branch.
• Please keep your return tracking number to check your return status.

Upon completion of the form, you can track your return process under my account. If any questions, please contact clientservices@acnestudios.com, +46 10 888 7305.

• Items must be returned to us in perfect condition.
• Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
• All shoes must be tried on a carpeted surface until you have decided to keep them.
• All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
• Coats should be returned with their dust bag as this is considered part of the product.
• When returning by mail, please make sure to return the shoes/accessory item and its corresponding box inside another solid carton box to not damage the original packaging.
• Acne Studios reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
• Please send your return items back to the shipping address as stated on the prepaid shipping label or return guidelines enclosed in the original parcel.

• Please do not choose return service "Letter" to avoid any delays in the return process.
• Please make sure to add your order number on the commercial invoice.
• For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.

Purchases made during Acne Archive pop up sale are Final Sale, and therefore cannot be returned for exchange or refund.

Our regular return and exchange policy for online orders as described above applies during sale periods. Please note that sale items purchased online can not be returned in store, they must be sent back.

For return tracking purposes (as well as security), please retain a copy of the return tracking number from the return label you use. Once delivered to our warehouse, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated. For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.

Please note that return processing may take additional time during peak seasonal times.

For return tracking purposes (as well as security), please retain a copy of the return tracking number from the return label you use. Once delivered to our warehouse, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated. For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.

All returns that are shipped back within the 14-day time period or returned in store will be refunded to the original form of payment.

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different color or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at acnestudios.com.

Gift orders placed online are eligible for the same return policy as all other online orders. In order to process a return or exchange on a gift purchase (online or in store), we must first locate the original transaction from the purchaser to determine eligibility. This can usually be done easily with the purchaser’s exact name, email address, or the order number itself.

Please note that gift returns for refund can only be issued to the original form of payment (the purchaser’s), and any online exchanges (size only) will by default ship to the original shipping address from the order and email the new tracking details to the purchaser’s email.

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month period from the date of purchase, please contact us immediately.