Customer Service

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You can contact us either by phone, email, or live chat. Our email address is You can reach us at the following toll-free numbers:
Australia: +61 7 4243 4614
US: +1 (855) 226-3289
Sweden: +46 10 888 73 05
France: +33 9 74 48 99 20
Canada: +1 (844) 292-0190
UK: +44 808 164 1475
You can also start a live chat with us through our website under help/live chat.
All of our items come with a care label. We strongly recommend following these instructions. When it comes to leather, shearling and shoes, we recommend contacting us for specific care information. You will also find shoe care instructions online under assistance/ shoe care.
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We aim to answer all e-mails within 24 hours, but normally faster than that. Our opening hours are 9 a.m.- 6 p.m. CET and 9 a.m.-8p.m. EST during weekdays and 12 pm to 5 pm CET and 12 pm to 5 pm EST during weekends. Our live chat is available for faster replies during open hours and we will take all calls during this time as well. Sometimes we have a high pressure, but if you just stay on the line we’ll take your call.
We will add items to the web shop as soon as they come back in stock. If an item is sold out in your size, you can sign up to be notified once we have it in stock again. If you can’t find the item you are looking for online, you are more than welcome to reach out to us and we will assist you.
The best way to get a hold of items that are not available in the web shop is to contact us, and we will be more than happy to try to help you source the item in one of our stores or from a reseller.
*Please note that some products may be sent from Sweden due to unavailable shipments from US. Import duties included.