You can either contact our customer care team and we will assist you with a new password, or you can press Account / Sign in / Forgot your password? An auto-generated password will then be sent to your registered email address.
When you place an order on acnestudios.com, an order confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact our customer care team and we will send you the order details.
You don’t have to set up an account to shop with us, but we recommend that you do. It is fully possible to check out as a guest, but if you register an account you can track your order, register returns and save information which will make it easier to check out next time you order with us.
We offer full refunds or exchanges into a different size if an unwanted item is shipped/postmarked within 14 days from when it was delivered to you. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. When returning an item, simply use our Return Merchandise Authorization (RMA) system. If you were logged in when you made a purchase you can log in to your account online, find the order that you want to return and click on "Return an item". Choose the items that you would like to return, either for a refund or an exchange. Follow the steps online. As soon as your return is registered you will receive an email confirmation.If you checked out as a guest, visit our returns page, and enter your order information at the bottom to request a return or exchange. You can then simply return the items to our warehouse following the return procedure in the confirmation email. Refunds for returned merchandise will be made to the original purchaser’s form of payment within two weeks of the return.
You cannot cancel your order yourself, but we can of course help you. The order can only be canceled before it has shipped and before our warehouse has started working with the order. After that, we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must instead return it for a refund.
You must contact our customer care team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately, you cannot update your shipping address yourself after the order has been placed.
We have one warehouse in Sweden, one in China and one in US. All orders shipped outside the US and China are currently shipped from our warehouse in Sweden. Orders placed to US are shipped either from our US warehouse or our Swedish warehouse. Orders to China are shipped from our warehouse in Shanghai.
*Please note that some products may be sent from Sweden due to unavailable shipments from US. Import duties included.
You are currently shopping on the United States website. When changing countries your shopping bag will be emptied. Are you sure you want to proceed?