Shipping & returns during holiday season
For delivery by 24 December, orders must be placed before 6.00 am EST on Tuesday, 17 December.
Any items purchased from 18 November 2019 can be returned up to and including 15 January 2020.
Complimentary express shipping on all orders. Please note that free shipping will be applied to your order at checkout.
|UPS 2-Day Delivery||2—3 business days||Free|
Kindly note that delivery to destinations in Alaska, Hawaii, Puerto Rico, and some rural destinations may take up to 5-7 business days from the time of dispatch.
Some orders may be subject to signature requirement upon delivery due to order value. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Please note that UPS cannot deliver to P.O. Boxes or APO/FPO addresses.
Taxes and duties
All orders shipped to the following states are subject to state sales tax:
—District of Columbia
Some orders to the US will ship internationally. Orders to the USA that involve international shipments are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price. Hence, your order will not be subject to any additional charges.
All orders are fully traceable at our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office (PO) boxes, APO or FPO addresses.
First-Time Order Policy
For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. We recommend entering a shipping address where someone will be present to sign for and accept the order to ensure a smooth delivery.
Acne Studios insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.
Certain items are available for pre-order. The items you pre-order will be reserved for you, and will be shipped to you as soon as they become available. The estimated shipping date is noted on the product page and in the checkout process. If you place an order with pre-order items and in-stock items, you will receive separate shipments and shipment confirmations when each item is dispatched.
Collect in Store
Selected Acne Studios stores offer the option to collect orders placed on Acnestudios.com in-store. This service is complimentary. If available for your order, ‘Collect in Store’ will be displayed as a shipping option at checkout. The displayed date of availability in your preferred store is an estimate – you will receive a notification email when your item is available to pick up. Please wait for this email before coming to the store. In some cases, you may receive the notification email before the estimated date – not to worry, this means your order is available for pick-up sooner than expected.
How to collect in store
Once you have received the notification email, you will have 14 days to collect your order The 14 day period begins on, and includes, the day you receive the notification email. If your order is not collected within 14 days, Acne Studios will process a return on your behalf and your original method of payment will be refunded. Once you have received the notification email, you will have 14 days to collect your order The 14 day period begins on, and includes, the day you receive the notification email. If your order is not collected within 14 days, Acne Studios will process a return on your behalf and your original method of payment will be refunded.
When you come to the store to collect your order, please bring:
—The original method of payment or PayPal, Alipay, WeChat Pay, or Apple Pay confirmation
—Your government-issued photo identification
—The order confirmation email
If you would like a representative to collect your order on your behalf, please ensure that they bring:
—The original method of payment or PayPal, Alipay, WeChat Pay, or Apple Pay
—Their own government issued photo identification
—A copy of your government-issued photo identification
—The order confirmation email