Delivery & Shipping
Complimentary express shipping on all orders. Please note that free shipping will be applied to your order at checkout.
|UPS||2—3 business days||Free|
Kindly note that delivery to destinations in Alaska, Hawaii, Puerto Rico, and some rural destinations may take up to 5-7 business days from the time of dispatch.
Some orders may be subject to signature requirement upon delivery due to order value. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Please note that UPS cannot deliver to P.O. Boxes or APO/FPO addresses.
Taxes and duties
All orders shipped to the following states are subject to state sales tax:
- District of Columbia
- New York
- New Jersey
- North Carolina
- Rhode Island
Some orders to the US will ship internationally. Orders to the USA that involve international shipments are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price. Hence, your order will not be subject to any additional charges.
All orders are fully traceable at our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office (PO) boxes, APO or FPO addresses.
First-time order policy
For security purposes, Acne Studios reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
Acne Studios insures each purchase during time in transit until it is delivered to you. Orders may require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Acne Studios.
Certain items are available for pre-order. The items you pre-order will be reserved for you, and will be shipped to you as soon as they become available. The estimated shipping date is noted on the product page and in the checkout process. If you place an order with pre-order items and in-stock items, you will receive separate shipments and shipment confirmations when each item is dispatched.
Collect in Store
Selected Acne Studios stores offer the option to collect orders placed on Acnestudios.com in-store. This service is complimentary. If available for your order, ‘Collect in Store’ will be displayed as a shipping option at checkout. The displayed date of availability in your preferred store is an estimate – you will receive a notification email when your item is available to pick up. Please wait for this email before coming to the store. In some cases, you may receive the notification email before the estimated date – not to worry, this means your order is available for pick-up sooner than expected.
For your convenience and safety, we now offer Curbside Pickup of Collect in Store orders placed online. When you choose Collect in Store at one of our participating stores and pick up by car or on foot, we will walk your order outside and deliver it directly to you or place it in your trunk. To find the current available hours of a specific store, as well as their direct contact information, please visit our Stores page.
How to collect in store
- Once you have received the notification email, you will have 14 days to collect your order.
- When you arrive to your designated store, please call the store to let them know your name and order number. Our store directory with contact information and hours can be found here.
- Please have your ID ready so we can quickly verify your order. If you are collecting on behalf of someone else, have a copy of their ID, as well as your own.
- If your order is not collected within 14 days, Acne Studios will process a return on your behalf and your original method of payment will be refunded.