• Items must be returned to us in perfect condition.
• Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
• All shoes must be tried on a carpeted surface until you have decided to keep them.
• All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
• Coats should be returned with their dust bag as this is considered part of the product.
• When returning by mail, please make sure to return the shoes/accessory item and its corresponding box inside another solid carton box to not damage the original packaging.
• Acne Studios reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
• We prefer that items are returned through UPS to ensure they are protected and insured during transit. However, you may return the goods by any secure transport to the following address:

Acne Studios Online Return
Finspångsgatan 51
163 53 Spånga
Sweden

• Please do not choose return service "Letter" to avoid any delays in the return process.
• Please complete the enclosed pre-printed return commercial invoice and attach the document on the outside of the return parcel.
• The return commercial invoice must be securely attached and visible to customs.
• For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.

Orders placed with Afterpay can only be returned for refund. If you wish to exchange for a new size, item, or color, please return your current item(s) for refund and place a new order for the new item(s) with your preferred payment method. For further information regarding terms and conditions, please read After Pay Terms of Service Canada here.

Purchases made during Acne Archive pop up sale are Final Sale, and therefore cannot be returned for exchange or refund.

Our regular return and exchange policy for online orders as described above applies during sale periods.

For return tracking purposes (as well as security), please retain a copy of the return tracking number from the return label you use. Once delivered to our warehouse, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated. For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.

All returns that are shipped back within the 14-day time period or returned in store will be refunded to the original form of payment.

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Exchanges are shipped to you free of charge. Should you be interested in a different color or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece(s) separately at acnestudios.com.

Gift orders placed online are eligible for the same return policy as all other online orders. In order to process a return or exchange on a gift purchase (online or in store), we must first locate the original transaction from the purchaser to determine eligibility. This can usually be done easily with the purchaser’s exact name, email address, or the order number itself.

Please note that gift returns for refund can only be issued to the original form of payment (the purchaser’s), and any online exchanges (size only) will by default ship to the original shipping address from the order and email the new tracking details to the purchaser’s email.

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.