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我们在 Acne Studios 打造独特的设计,男女装成衣、鞋履、配饰和丹宁系列产品均体现了这一点,为此我们深以为傲。我们坚信,为产品而骄傲也包括为这些产品的生产条件而骄傲。我们的工作流程、改进和挑战都趋向道德供应链的标准,所有这一切都记录在我们每年的社会责任报告中。

根据加利福尼亚州供应链透明化法案,我们提供以下信息,披露我们以负责任的方式采购产品所做的各种努力。

证明

从 2008 年开始,Acne Studios 就一直是公平成衣基金会 (FWF) 成员。公平成衣基金会是由多方利益相关者发起的一项倡议,受工会、商业协会和非政府组织的指导,帮助我们改善生产我们的产品的工厂的劳动条件。

FWF 研发了监督我们生产的框架,确保我们的产品是在公平安全的工作环境中制成的。该框架经调整后符合我们的优先级和政策,构成了 Acne Studios 采购政策的基础。劳工惯例准则是核心切入点,规定了我们的供应商必须支持和同意实现的所有社会标准。我们致力于在供应链中推广这些标准,改善为我们生产产品的工人的工作环境。另外,FWF 每年对 Acne Studios 进行审查,并评估我们的绩效表现。在过去两年中,Acne Studios 凭借出色的成绩,均获得了 FWF 的最高评级——“领导者”。

在同新的供应商开展业务关系之前,我们的企业社会责任 (CSR) 团队将先分析从该供应商及其所在国家/地区采购产品服务所可能产生的人权和健康安全风险。完成该风险评估之后,我们会要求对所有生产设备完成 Acne Studios 自评问卷,然后才能开始下单。该自评问卷包含了劳工惯例准则及其实际运用信息,问卷问题涉及到我们的劳工惯例准则相关的问题以及对该准则的遵守承诺。在该阶段,我们还要求供应商告知他们的生产机制及其分包商状况、过去的社会审查成果,并要求他们在工厂执行 FWF 投诉流程。在与大部分新供应商下订单之前,我们生产部的同事还会拜访他们,确保切实了解他们的绩效和能力,初步了解常规工作条件以及健康安全标准状况。

我们的目标是打造稳定的供应商基础,满足我们各种产品组的不同要求。今年,我们维持了供应链稳定性,半数的订单价值来自合作五年以上的工厂。

审查

在与公平成衣基金会合作的过程中,我们定期审查供应商,包括首次和后续审查,来检查这些工厂是否符合我们的社会标准。我们的监督计划涵盖了面料生产之后的所有生产和加工环节。为打造互相信任的环境,促进参与度,审查前都会提前发出通知。

我们审查位于人权和劳工侵犯风险较高的国家/地区的工厂。 我们的供应商位于意大利、葡萄牙、中国、罗马尼亚、立陶宛、土耳其、韩国、保加利亚、波兰、阿尔巴尼亚、摩洛哥、突尼斯、法国和拉脱维亚。我们协同 FWF 审查位于中国、土耳其、保加利亚、阿尔巴尼亚、摩洛哥和突尼斯的生产设施。在意大利和韩国,由于 FWF 没有当地办事处,我们会与其他知名外部审查机构合作。位于这些国家/地区的工厂至少每三年进行一次审查。在审查过程中会检查该工厂的社会、健康和安全条件,包括 1) 审查诸如工资报告、工时记录、健康和安全文件等资料;2) 现场检查生产区域的健康安全条件;3) 采访管理层和工作人员。审查之后会制定纠正行动方案 (CAP),携手启动持续改进流程。通过监察访问或以书面形式来跟进改善进度。

认证

正如前文所述,我们所有的直接供应商和分销商都必须通过自评问卷签署并遵守劳工惯例准则,明确声明“不得使用强制劳动,包括债役劳动或监狱劳役”。该问卷还指出应格外关注经济奴役的情况,比如,员工由于欠该公司巨额债务或因承包商的原因而没有离职自由。 这是根据国际劳工组织公约第 29 和 105 条制定的一条标准。我们的劳工惯例准则大部分是依据国际劳工组织公约以及世界人权宣言的规定。

内部责任

除了以上审查流程,我们的 CSR 部每年都会评估高风险和低风险国家/地区的所有工厂。这套供应商评估系统的主要作用是为 Acne Studios 进行采购和审查优先级的判断提供了一个指南。它不是一套用来比对供应商等级、比较其优劣的“通过/不通过”系统。因为劳动条件的改进是一个持续进行的过程,永远没有结束的时候,评估也不是一个固定的评级,而是动态的。在审查、后续审查、培训或其他工厂环境改进或更新之后,CSR 部会连续再次评估工厂的状态。

为确保工人理解劳工惯例准则的标准并能获得补偿,采用当地语言制成的工人信息表格必须张贴在为 Acne Studios 提供生产服务的所有工厂。供应商应将该表格贴在便于工人看到的位置(例如公告板)并将张贴信息拍成照片发送给 CSR 部。在审查和培训期间,还应详细告知工人该投诉机制。工人信息表格包含 FWF 投诉热线的详细联系信息,是我们监管框架中的重要环节。工人可采用匿名方式拨打电话或发送电子邮件给当地的 FWF 投诉处理人,报告他们同工厂管理层或当地权威部门无法解决的严重劳工问题。收到投诉后,调查和纠正流程将会启动,FWF 将协同供应商和 Acne Studios 做出解决方案。

培训

除了自评问卷、社会审查、CAP 跟进以及投诉机制,我们还鼓励供应商参加由 FWF 提供的培训和能力发展活动。这些培训在一些国家/地区可能针对具体话题,以 FWF 研讨会的形式举行,有的也可能以工作场所培训项目的方式在工厂现场举行。这些培训的目的是为了改善工厂内部对劳工问题的交流,管理层和工人均是培训对象。FWF 在韩国和意大利没有办事处,我们会联系服装领域劳动权利专家或者协同其他品牌,亲自组织培训。

在我们的公司内部,新加入生产部的同事都会参加 CSR 团队组织的新成员会议,了解我们的监督项目及其与他们工作岗位的关系。在下订单前,CSR 团队会跟部门的所有负责人以及每个生产组的产品经理召开信息更新会议,告知最新的采购方案以及对每个供应商的审查结果。同时,CSR 团队还会在会议期间就最新研发进展进行分享和培训。生产部的所有员工还积极参与 CSR 监管流程,因为他们经过专门培训,将我们的 CSR 要求介绍给潜在的新供应商,并在访问工厂时检查工人信息表的张贴状况,每个首次访问新工厂的 Acne 代表都会对基本工作条件进行初步检查。

如需了解更多信息和详细信息,您可在下方下载我们最新的《社会责任报告》以及公平成衣基金提供的最新版《品牌绩效考核》。如果您对我们的企业社会责任活动还有其他疑问,请通过 csr@acnestudios.com 联系我们。

2016/2017 财务年度社会责任报告
2016/2017 财务年度品牌绩效考核

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隐私政策

Privacy policy

  1. Introduction

    Acne Studios recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.

  2. Who is responsible for the processing of your personal data?

    The Swedish company Acne Studios AB, reg. No. 556504-7726 (“Acne Studios”), is the controller of your personal data. Acne Studios’ affiliated companies (including other companies within the Acne Studios group, joint ventures, franchisees and licensees) and selected suppliers may process your personal data on Acne Studios’ behalf and in accordance with Acne Studios’ instructions as stated below and are thereby processors of your personal data. You may contact Acne Studios at any time, please find our contact details below.
    Mail address: P.O. Box 24266, 104 51 Stockholm, Sweden
    Visiting address: Floragatan 13, 114 31 Stockholm, Sweden
    Phone: +46 10 888 73 05
    E-mail: customercare@acnestudios.com
    You may contact our Data Protection Officer at DPO@acnestudios.com

  3. Categories of data processed, purpose and legal basis for processing

    1. General

      Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. Our processing of your personal data partly depends on whether you have subscribed for membership with us or not. The processing of personal data relating to customers that are not members is described in section 3.2 below. The processing of our members’ personal data is described in section 3.3 below.

    2. Customers (non-members)
      1. Data collected when you shop in our webstore or use our online services

        Contact details: If you make a purchase online we will collect your name, address, e-mail address, telephone number, country of residence, date of birth, title (Ms./Mr. or other title) and social media account contact details. Not all information is mandatory for making a purchase. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to (i) process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to (ii) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. The legal basis is that it is necessary to process your data in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.

        Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will be protected using Global Sign Encryption. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.

        Previous purchases and returns: If you have signed up for an account we will store information regarding (i) your purchases and returns online, and (ii) your purchases and returns in physical stores, if you have provided your e-mail address to our personnel. Such information encompasses product, size, price and date of purchase. We will also store information regarding your recently viewed items. This will allow you to keep track of your purchases and returns, and recently viewed items, by logging into your personal account. The legal basis is our legitimate interest to provide you with the service of a personal account as requested by you when you signed up for the account. You may choose to deregister your account at any time. We will also save information on your contact details and previous purchases and returns during 36 months after the purchase to be able to administer returns and/or complaints. The legal basis is our legitimate interest to provide our customers with speedy and efficient service after the purchase.

        ID number: If you chose to make your payment by invoice, you may be required to provide your personal ID number on our website. Your ID number will be directly transferred and available only to our payment service provider, which will process your ID number to be able to obtain a credit report and to facilitate your payment. The legal basis is that the processing is necessary for us to ensure accurate identification of our customers for invoice purposes and to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.

      2. Data collected when you shop in our physical stores

        If you make a purchase in one of our physical stores we may process your e-mail address in order to be able to send a digital receipt to you. We will only collect your email address and send you a digital receipt if this has been requested or accepted by you. This processing is based on our legitimate interest of being able to provide our customers with a digital receipt on a voluntary basis. We will retain your data for as long as necessary for this purpose.

    3. Members

      You may sign up for membership by subscribing to the services provided by Acne Studios in accordance with the Membership Policy. The membership is completely voluntary and subscribing for membership is not a requirement for purchasing Acne Studios’ goods. When you subscribe to become a member, you will enter into an agreement with Acne Studios (the Membership Policy).

      1. Data collected when signing up for membership

        When you sign up for membership (online or in Acne Studios’ physical stores), Acne Studios collects your name, address, e-mail address, telephone number, country of residence, date of birth, title (Ms./Mr. or other title) and social media account contact details. Acne Studios processes the data to create your personal account and to process the membership which includes certain features such as (i) sending digital receipts upon request when purchasing a product in a physical store, (ii) sending out invitations to special events/promotions, (iii) personalized services in store, and (iv) profiled marketing offers through e-mail or other messenger services. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy. We will retain your data for as long as necessary for this purpose.

      2. Data collected when shopping online

        Contact details: When you purchase a product online, Acne Studios will process your contact details for the following purposes; (i) to process purchases/orders and returns, exchanges and complaints; (ii) to communicate with you regarding the purchases and to answer and administer any questions or comments that you may have regarding Acne Studios’ products or services. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement.

        Previous purchases and returns: Acne Studios will also process data regarding your contact details and previous purchases and returns online (product, size, price and date of purchase) during 36 months after the purchase. The information will be processed for the following purposes:
        Administering returns and complaints. The processing is based on our legitimate interest to provide our members with speedy and efficient service after the purchase.
        Allowing you to keep track of your purchases and returns by logging into your account. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy.
        For the purpose of sending out invitations to special events/promotions, personalized services in store and profiled marketing offers through e-mail or other messenger services. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy.

        Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on the website for the purpose of making payment for the purchase. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. As a member you may also choose to save your credit card details for future purchases, for the purpose of speeding up the checkout the next time you shop. The legal basis for this processing is your consent. We will retain your data for as long as necessary for this purpose.

        ID number: If you chose to make your payment by invoice, you may be required to provide your personal ID number on our website. Your ID number will be directly transferred and available only to our payment service provider, which will process your ID number to be able to obtain a credit report and to facilitate your payment. The legal basis is that the processing is necessary for us to ensure accurate identification of our customers for invoice purposes and to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.

      3. Data collected when shopping in physical stores

        When you shop in Acne Studios’ physical stores, Acne Studios may collect and store information regarding (i) your clothing and shoe size, (ii) your clothing preferences (such as preferred colors and style) and (iii) other shopping preferences, provided that you have shared this information with Acne Studios’ personnel on a voluntary basis. Acne Studios may also store data regarding your purchases and returns in physical stores (product, size, price and date of purchase) if you have provided your e-mail address to Acne Studios’ personnel. This information is processed for the purpose of enhancing your future purchasing experience with Acne Studios and to provide customized service, which is part of Acne Studios’ membership service. Acne Studios may also use the information regarding your shopping preferences for the purpose of sending out invitations to special events/promotions and profiled marketing offers through e-mail or other messenger services. The legal basis for this is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy. We will retain your data for as long as necessary for this purpose.

      4. Data collected when using Acne Studios website services

        Acne Studios will store information regarding your recently viewed items when browsing Acne Studios’ website. This will allow you to keep track of your recently viewed items, by logging into your personal account. The legal basis for this is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the Membership Policy. We will retain your data for as long as necessary for this purpose.

    4. Newsletter Subscribers

      If you have subscribed to one of our newsletters, we will process your name, email address, country and information on whether you are interested in womenswear or menswear for the purpose of sending out such newsletter. The legal basis for this processing is our legitimate interest of being able to send our newsletter to individuals who have subscribed to receiving such newsletters. You are entitled to unsubscribe to our newsletter at any time by clicking on the unsubscribe link included in each newsletter or by contacting customer service at customercare@acnestudios.com. We will send you the newsletter until you unsubscribe to the newsletter service.

    5. Archive Subscribers

      If you have subscribed to receive information and updates via e-mail and text messages regarding Acne Studios’ Archive events, we will process your name, telephone number, e-mail address, country of residence and gender to send out information regarding Archive events. The legal basis for this processing is our legitimate interest of being able to send information regarding Archive events to individuals who have subscribed to this service. You are entitled to unsubscribe to our send-outs at any time by clicking on the unsubscribe link included in each message or by contacting customer service at customercare@acnestudios.com. We will send you the Archive information send-outs until you unsubscribe to the service.

    6. Customer service

      If you have contacted Acne Studios regarding a complaint, return or question, the e-mail or chat conversation will be stored for as long as it is necessary to administer your matter, including following up on the matter within 12 months. Depending on the nature of the matter for which you are contacting us, the legal basis may be that our processing is necessary for us to be able to fulfill our obligations under the purchase agreement or Membership Policy, or that we have a legitimate interest of being able to communicate with individuals who contact our customer service.

    7. Anonymized data

      It can be noted that we may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.

    8. Consent and withdrawal

      You hereby confirm that you have read and understood the content of this privacy policy. Where the legal basis for the processing of your personal data is your consent you agree to Acne Studios’ processing of your personal data in accordance with the provisions herein. Should you wish to object to, or withdraw your consent, to any of our processing, please contact us at customercare@acnestudios.com. Please note, however, that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.

  4. Does Acne Studios share your information with others?

    Acne Studios does not sell or rent our customer’s personal data to any other entity.
    We may share your data with affiliated companies including other companies within the Acne Studios group, joint ventures, franchisees and licensees. If you have subscribed for membership with Acne Studios, we may combine your data provided to us with data that you have provided to such affiliated companies, for the purpose of improving our services to you, and to enhance your shopping experience when visiting an Acne Studios store in another country than your residence. The legal basis for the processing is that it is necessary for Acne Studios’ performance of the Membership Policy.
    Acne Studios may also share your data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute e-mails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on Acne Studios’ behalf and in accordance with Acne Studios’ instructions as data processors. We do not authorize any of our suppliers to make any other use of your personal data.
    If Acne Studios and/or its subsidiaries are subject to an actual or potential merger or acquisition or similar transaction, we may share your data with potential and actual buyer(s) and their financial and legal advisers, subject to such third parties undertaking appropriate confidentiality.

  5. Transfer outside of the EU/EEA

    We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EEA when performing functions on our behalf as set out in section 4 above.
    If you have subscribed to membership with Acne Studios, we will share your contact details and information on previous purchases and shopping preferences with our affiliated companies both inside and outside of the EU/EEA (please see further under section 4).
    Please note that countries outside of the EU/EEA may not provide an adequate level of protection for your personal data. Acne Studios has however taken appropriate safeguards to ensure that the receiving parties of your data in countries outside of the EU/EEA shall provide an adequate protection of your data. Such safeguards may be that the receiving party has joined the Privacy Shield (if the receiving party is a company established in the United States) or that the receiving party has signed so called standard data protection clauses adopted by the EU Commission. Please contact us at customercare@acnestudios.com if you want further information on what safeguards have been taken and if you want a copy of such safeguards.

  6. Your data subject rights

    In this section 6, we have summarized your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority.
    If you want to exercise your rights, please send us an email at customercare@acnestudios.com. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly.
    If you have signed up for a membership with Acne Studios you will also be able to access, rectify and erase some of your data by logging in to your private account. Login to your account
    Notwithstanding anything to the contrary herein, Acne Studios reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.

    Right of access
    You have the right to obtain confirmation of whether personal data concerning yourself are being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).

    Right of rectification
    You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.

    Right of erasure
    Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, namely in the following events.
    When it is no longer necessary for us to process your data taking into consideration the purposes for which it was collected.
    When our processing is based on your consent and you have withdrawn your consent, and there is no other legal basis for the processing of your data.
    When our processing of your data is based on a legitimate interest legal basis and you object to such processing, and there is no overriding legitimate ground for our processing.
    When you have objected to our processing of your data for direct marketing purposes.
    When your personal data has been unlawfully processed.
    When the personal data must be erased for compliance with a legal obligation that applies to us.
    When the personal data collected concerns a child (under 13 years of age) in relation to the offer of information society services.

    Right to objection - direct marketing and profiling
    You have the right to object at any time to our processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.

    Data portability
    If our processing is based on your consent or if the processing is necessary for our performance of a contract with you, you have the right to request that the data which you have provided to us shall be provided to you in a structured, commonly used and machine-readable format and you also have the right to transmit such data to another controller.

    Right to lodge a complaint with supervisory authority
    Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.

  7. How do I unsubscribe from Acne Studios newsletters and emails?

    If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at customercare@acnestudios.com.

  8. How long do we keep your data?

    We will retain your personal information for as long as necessary in relation to the purposes for which the data was collected or otherwise processed. Under section 3 above, we have specified the retention time, or the criteria for determining the retention time, for our processing of data in relation to the different purposes the data is being processed. In addition to the retention time stated under section 3 above, please also note the following.
    Members: If you have not made any purchases, logged in to your account or used any of our services during a consecutive period of 36 months, we will terminate your membership and consequently we will not use your data for any membership services or marketing purposes thereafter. In such case we will delete your data unless we need to keep it for other purposes that are legally justifiable.
    We will retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. Statutory obligations to retain data further remain unaffected.

  9. Is it mandatory to provide personal data?

    When you purchase our products online, or sign up for a membership with Acne Studios, we will inform you which data is mandatory by marking certain fields with a symbol (*). The provision of mandatory data is necessary for Acne Studios to be able to fulfill our contractual obligation to you, for example processing your order, or fulfilling the membership services requested by you.
    When you purchase our products in our physical stores, you do not have to provide any personal data. Please note however that if you chose to receive a digital receipt, it is mandatory that you provide your e-mail address or otherwise we will not be able to send you the digital receipt.

  10. Children's privacy and legal purchase age

    Acne Studios does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or provide any personal data to us at acnestudios.com or any other website related to Acne Studios.

  11. Cookies

    We use cookies on our website. Please see our separate policy for cookies, which you can find on our website.

  12. Modifications

    Acne Studios reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time.
    Last date for modification: May, 2018

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