- What do I do if I have forgotten my password?
- How will I know if you received my order?
- Do I need to set up an account to order something online?
- How do I cancel my order?
- I've added the incorrect shipping address, how do I change it?
- From where do you ship?
Shipping and delivery
- How do I track my order?
- How many days does it take for my order to arrive?
- How do I collect my order?
- Is my package insured?
- When will I receive my order?
- Where does Acne Studios deliver?
- Can I collect my order in store?
- If I choose to collect my order in-store, what should I bring?
- Can I ship my order to another country?
- To which countries do you ship DDP?
- How much duty and tax will I have to pay?
- Can I ship my order to a post office box, APO, or FPO address??
- How much do I pay for shipping?
- I received my order but one or several items are missing?
- What payment methods does Acne Studios accept?
- Is it safe to use my credit card online at Acne Studios?
- In which currency will my purchase be made?
- When will I be charged?
- Can I save my card details?
- Why was my payment declined at checkout?
- Will there be any additional costs to my order?
- Can I claim a tax refund on a purchase made online?
- I have a gift card certificate. How can I use it?
- When will my pre-order ship?
- When will I be charged?
- What happens if I order in-stock and pre-order items?
- What happens if I order multiple pre-order items?
- What if I want to return a pre-order item?
Returns and exchanges
- How do I return or exchange an item?
- How do I exchange an item?
- I have received a faulty product, what should I do?
- Can I exchange for a more expensive product?
- I want to return something but I checked out as a guest / don’t have an account. What do I do?
- Can I return or exchange my online purchase at an Acne Studios store?
- How can I return an item purchased in-store?
- How can I return an item purchased online that I chose to collect in-store?
- I cannot find a return label in my box. What do I do?
- I received an item from you as a gift. Can I return it?
- Is my package insured and do I need to sign for the package?
- Will I be refunded for the full amount of my order?
- When do I get my refund?
- How do I receive the latest information from Acne Studios?
- How do I contact Acne Studios customer care team?
- How do I take care of my Acne Studios product?
- I no longer want to receive Acne Studios newsletters. How do I unsubscribe?
- How fast will I receive a reply to my inquiry?
- Will my Acne Studios favorites be restocked?
- I can't find a certain item in your web shop, is there any chance I may find it elsewhere?
Order and tracking
- Can I change or update my order?
- When will my order be shipped?
- Where is my order?
- Can I add items to my order?
Size and fit
- What size should I order?
- If an item is out of stock, how can I be notified?
- What sizing do you use?
- Where can I find the measurements of the clothes?