We offer full refunds or exchanges into a different size if an unwanted item is shipped/postmarked within 14 days from when it was delivered to you. In order to receive a full refund, the item must be returned in its original condition with original labels and packaging. When returning an item, simply use our Return Merchandise Authorization (RMA) system. If you were logged in when you made a purchase you can log in to your account online, find the order that you want to return and click on "Return an item". Choose the items that you would like to return, either for a refund or an exchange. Follow the steps online. As soon as your return is registered you will receive an email confirmation.
 
If you checked out as a guest, visit our returns page, and enter your order information at the bottom to request a return or exchange. You can then simply return the items to our warehouse following the return procedure in the confirmation email. Refunds for returned merchandise will be made to the original purchaser’s form of payment within two weeks of the return.
 
Personalised items are made to order and cannot be returned or exchanged.
Purchased items are exchangeable into different sizes. All exchanges are based on stock availability and are shipped to you free of charge. If you want to return your item for an exchange into a different size, please use our Return Merchandise Authorization (RMA) system as explained above and state which size you prefer instead. Should you be interested in an alternative style or colour, please return your item/s to us and simply purchase the new piece separately at acnestudios.com.
We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation. Please visit our contact page for contact information.
Items can only be exchanged into the same style but a different size or color, i.e.; items cannot be exchanged for neither a less expensive items or a more expensive item.
Simply enter your order information at the bottom of the returns page and follow the instructions to submit a return/exchange request. You are also welcome to contact customer care and we will assist you.
You may return items purchased on acnestudios.com to a physical store in the following countries: Australia, Sweden, Germany, France, Italy, USA, Denmark and Norway (excluding Archive, outlet stores and department stores). Please note that the order must be returned to a store in the same country as where the purchase was made/ shipped to. The refund will be made to the original form of payment. You may also exchange items purchased on acnestudios.com in one of the above-mentioned stores (in the same country as where the item was purchased/shipped to). Exchanges done in-store are final and can no longer be returned or exchanged again. Please make sure to bring your original online order number with you when making a return or exchange. All returns/exchanges must be made within 14 days of receipt and our regular return conditions apply.
For countries other than above mentioned, our stores are not equipped to accept online purchases for returns or exchange. Please follow the return instructions you received with your order for those orders.
If you have bought an item in-store, that was either ordered for you or available in store, you can return the item in store. If you paid for the item in store, we cannot accept the return online but the store will be able to assist you.
You may return items purchased on acnestudios.com to a physical store in the following countries: Australia, Sweden, Germany, France, Italy, USA, Denmark and Norway (excluding Archive, outlet stores and department stores). Please note that the order must be returned to a store in the same country as where the purchase was made/ shipped to. The refund will be made to the original form of payment. You may also exchange items purchased on acnestudios.com in one of the above-mentioned stores (in the same country as where the item was purchased/shipped to). Exchanges done in-store are final and can no longer be returned or exchanged again. Please make sure to bring your original online order number with you when making a return or exchange. All returns/exchanges must be made within 14 days of receipt and our regular return conditions apply.
For countries other than above mentioned, our stores are not equipped to accept online purchases for returns or exchange. Please follow the return instructions you received with your order for those orders.
Should you have chosen to collect an order placed on acnestudios.com in a store, the item will be held in store for a period of 14 days from, and including, the date on which you receive a notification email that the order is ready to be picked up. If the order is not picked up within that period, Acne Studios will refund the full order balance to the payment source used for the original purchase.
 
Once your order is collected, the instructions in this section for returns and exchanges of orders placed on acnestudios.com apply. You may return your items in a store or send them to our warehouse. You will not receive a pre-paid return label when you collect in-store, so if you would like to return the item(s) to our warehouse please contact clientservices@acnestudios.com with your order information and request that a label be emailed to you, as outlined below.
We offer a pre-paid return service within the European Union as well as from Norway, Switzerland, China and USA. If you have ordered something to one of these countries and cannot find a pre-paid return label, please contact us and we will e-mail you a new one.
If you are outside any of these countries, you can return your item with any courier of your choice to our warehouse in Sweden. We recommend using a traceable and insured return service.

The return address is:
Acne Studios Online Returns
Finspångsgatan 51
163 53 Spånga
Sweden
If the gift was bought from us online, you can return it within 14 days upon delivery. We require the name of the person that bought the gift, and also that the item is in its original condition with all the tags still attached. If the gift was bought from one of our stores, we recommend contacting the store directly. If the items are returned for a refund, this can only be issued to the same form of payment as from where the purchase was made.
All orders sent from us are insured until you have received it. UPS require a signature upon delivery. However, if they cannot locate you on the given address, they are allowed to leave the package with a neighbor or similar. Therefore, we strongly advise you to track the order to make sure you are available at the shipping address at the delivery time.
When returning all items from your order, we will issue a full refund including the standard shipping cost from us to you. Exchanges are always free of charge.
When we have received and processed your return, you will receive an email notification. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank/credit card/form of payment.