As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number on this e-mail to view your shipment's progress. You can also easily follow your order on its way to you by entering your tracking number at the courier’s website. Additionally, you can log in to your account online to see the tracking number.
Shipping usually takes between three to five business days, depending on your country, but may take up to seven days for some destinations. More specific shipping days can be found under our help section and shipping information for each website.
All international orders are shipped with UPS and require a signature upon delivery. UPS usually operates between 9 am – 6 pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended). Orders shipped to Sweden, Norway, Finland and Denmark are shipped with PostNord and will be delivered to your nearest service point. You will be informed when the package can be collected.
All items are insured against theft and accidental damage whilst in transit from the Acne Studios warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. The regular processing time is between 1-3 business days, and the estimated delivery time is depending on the country. For standard shipping, you should have your order within 7 business days from placing the order. For express shipping, you should have your order within 3 business days from placing your order.
We currently deliver to 64 countries. At the checkout you will be able to choose your shipping country. Alternatively, you can also view all countries to where we ship in the dropdown menu in the top right corner on the website, or in the main menu on mobile by clicking on the selected country.
Select Acne Studios stores offer the option to collect orders placed on Acnestudios.com in-store. This service is complimentary. If available for your order, ‘Collect in Store’ will be displayed as a shipping option at checkout. The displayed date of availability in your preferred store is an estimate – you will receive a notification email when your item is available to pick up. Please wait for this email before coming to the store. In some cases, you may receive the notification email before the estimated date – not to worry, this means your order is available for pick-up sooner than expected.
If I choose to collect my order in-store, what should I bring?
When you come to the store to collect your order, please bring:
- The original method of payment or PayPal confirmation
- Your government-issued photo identification
- The order confirmation email
If you would like a representative to collect your order on your behalf, please ensure that they bring:
- The original method of payment or PayPal confirmation
- Their own government issued photo identification
- A copy of your government-issued photo identification
- The order confirmation email
You can ship your order to another country by choosing that country as shipping country on our website. You can still fill out your billing address in your current country.
We ship Delivery Duty Paid (DDP) to all countries within EU, Switzerland, Norway, United States, South Korea, Japan, China, Australia and Hong Kong.
Unfortunately, we cannot estimate how much duties you will pay if we do not ship DDP to your country. If your order is shipped Delivery Duty Paid (DDP) you will not have to pay any duties, but if the order is shipped DDU (delivery duties unpaid) your local customs should be able to estimate the price. Kindly note that for orders in the US we are obligated to collect state sales tax in California and New York.
Unfortunately, we cannot ship to P.O. boxes, APO, FPO or freight forwarding addresses.
We offer free standard shipping on all orders internationally. Under our help section you will find the delivery costs for other delivery services than standard shipping, specific for your country.
If you have received a shipping confirmation email from us, it will specify which items were included in that shipment. If we are not able to fulfill all of your items from the warehouse location, we might do a split shipment where the remaining items will be shipped separately. In each shipping confirmation, the items included in the parcel will be stated, so if some items are missing they will be shipped separately if nothing else has been communicated. Please reach out to us in case you are still uncertain of where your items are.