your shipping DESTINATION is set to United States

All orders are fully traceable at our website. To see where your order is and to get the latest shipping status, sign in to your account and click “Orders”. Fill in the tracking number for updated information about your shipment. For orders you have chosen to collect in store, shipping status is not available. Please wait for a notification email stating that your order is ready to be picked up.

International orders are shipped with UPS. You can always contact them if you have questions regarding your shipment.

For details on your 14 day right of return, please see the Returns Policy section of the website. This section details your statutory rights of cancellation. Please note that this is a shorter period than the 28 day period under the Returns Policy.

You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.

To exercise this right of cancellation:

Contact us by email at customercare@acnestudios.com

Follow the returns instructions as laid out in the Returns and exchanges section of this site.

Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.

If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.

We recommend that returned goods be sent via insured, traceable delivery for your protection.

Please note that you do not have a cancellation right with regards to customized products. Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available
  • Difficulty in processing your payment information
  • Cannot ship to address provided
  • Duplicate order was placed

If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service Team by email or by calling 1 855 226 3289 for a recommendation.

* Please note that calls to 1 855 226 3289 that are not made from a US landline may be subject to a charge.

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns - if something doesn't fit, just return it to us for an exchange or refund.

The following payments are accepted:

Credit card and debit card

You can pay by Visa, Mastercard, American Express, Discover, JCB, and Diner's Club. Payment is debited from your card once you place the order.


You can choose to pay with credit card or your already registered PayPal account.


You can choose to pay with your already registered Alipay account.

Apple Pay

You can choose to pay with your Apple Pay enabled device.

Wechat Pay

You can choose to pay with your already registered Wechat Pay account.

Invoice and installment plans

Invoice and installment plans are done in cooperation with Klarna and Klarnas payment terms apply. To read Klarnas payment terms please see here. Please note that when invoice payment is chosen your shipping address needs to be your registered residence.