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Contact customer care
Customer care
Due to high demand the response time for our CS team may be longer than usual.
Email customercare@acnestudios.com
Phone +46 10 888 73 05 (available)
Live chat (not available)
Monday to Friday 11am-6pm cet
Saturday to Sunday Closed
Find a store
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Monday to Saturday 10am–5pm
Sunday 11am–4pmAustralia/Melbourne - Call: +61398248220
- Email: highstreet@acnestudios.com
- Map: 1065 High Street Armadale, Melbourne
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Monday to Saturday 10am–5pm
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Monday to Saturday 11am–6pm
Sunday 11am–5pmAustralia/Melbourne - Call: +61396500201
- Email: littlebourkestreet@acnestudios.com
- Map: Shop 22, The Strand, Melbourne
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Monday to Saturday 11am–6pm
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Monday to Saturday 11am–5pm
Sunday 11am–4pmAustralia/Sydney - Call: +61293600294
- Email: glenmoreroad@acnestudios.com
- Map: 28 Glenmore Road, Paddington, Sydney
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Monday to Saturday 11am–5pm
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Monday to Saturday 11am–6pm
Sunday 11am–5pmAustralia/Sydney - Call: +61292322882
- Email: kingstreet@acnestudios.com
- Map: 161 King Street, Sydney
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Monday to Saturday 11am–6pm
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Monday to Saturday 11am–6.30pm
Sunday closedEurope/Brussels - Call: +3232250522
- Email: lombardenvest@acnestudios.com
- Map: Lombardenvest 42, Antwerp
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Monday to Saturday 11am–6.30pm
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Monday to Sunday 10am–10pm
Asia/Shanghai
- Call: +861065835931
- Email: skpbeijing@acnestudios.com
- Map: Shop D3034, No 87, Jianguo Road, Chaoyang District, Beijing
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Monday to Sunday 10am–10pm
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Monday to Sunday 10am–10pm
Asia/Shanghai
- Call: +861087709188
- Email: skpsouthbeijing@acnestudios.com
- Map: D2018, No. 86 Jianguo Road, Chaoyang District, Beijing
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Monday to Sunday 10am–10pm
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Monday to Sunday 10am–10pm
Special opening hours
Monday to Sunday 11am–8pmAsia/Shanghai - Call: +86 10 64685668
- Email: sanlitunbeijing@acnestudios.com
- Map: Shop N3-13, No.19 Sanlitun Road, Taikoo Li North Village, Chaoyang district, Beijing
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Monday to Sunday 10am–10pm
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Monday to Thursday 10am–10pm
Friday to Sunday 10am–10:30pmAsia/Hong_Kong - Call: +862865955805
- Email: taikoolichengdu@acnestudios.com
- Map: Unit 1212 Sino-Ocean Taikoo Li Chengdu, No. 8 Zhongshamao Street, Chengdu
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Monday to Thursday 10am–10pm
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Monday to Thursday 10am–9.30pm
Friday to Saturday 10am–10pm
Sunday 10am–9.30pmAsia/Hong_Kong - Call: +86057186820156
- Email: hangzhoutower@acnestudios.com
- Map: Hangzhou Tower C building, No. 230 North Huancheng Rd, Hangzhou
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Monday to Thursday 10am–9.30pm
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Monday to Sunday 10am–10pm
Asia/Hong_Kong
- Call: +862586777595
- Email: dejiplazaNanjing@acnestudios.com
- Map: F208, L2, Phase II, Deji Plaza, No. 18 Zhongshan Rd, Nanjing
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Monday to Sunday 10am–10pm
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Monday to Friday 10am–8pm
Saturday to Sunday 10am–9pmAsia/Shanghai - Call: +862120676042
- Email: florentiashanghai@acnestudios.com
- Map: No. F13, Shanghai Florentia Village, 58 Zhuo Yao Road, Pudong District, Shanghai
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Monday to Friday 10am–8pm
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Monday to Sunday 10am–10pm
Asia/Shanghai
- Call: +862132539566
- Email: reelshanghai@acnestudios.com
- Map: Shop 207, 208, Reel Department Store no. 1601 West Nanjing Road, Jingan District, Shanghai
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Monday to Sunday 10am–10pm
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Monday to Thursday 10am–10pm
Friday to Saturday 10am–10.30pm
Sunday 10am–10pmAsia/Hong_Kong - Call: +8675582348785
- Email: mixcshenzhen@acnestudios.com
- Map: Unit 248 , No. 1881 South Bao’an Rd, Luohu District, Shenzhen
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Monday to Thursday 10am–10pm
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Monday to Sunday 10am–7pm
Asia/Hong_Kong - Call: +862259674048
- Email: florentiatianjin@acnestudios.com
- Map: Tianjin: Acne Studios 171 Ground Floor, Qianjin Road, Wuqing District, Tianjin
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Monday to Sunday 10am–7pm
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Closed until further notice
Monday to Friday 11am–6pm
Saturday 10am–5pm
Sunday closedEurope/Copenhagen - Call: +4531736040
- Email: pilestraede@acnestudios.com
- Map: Pilestræde 40B, 1.sal., Copenhagen
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Closed until further notice
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Closed until further notice
Monday to Friday 11.30am–6.30pm
Saturday 11am–5pm
Sunday closedEurope/Copenhagen - Call: +4533939328
- Email: gammelmont@acnestudios.com
- Map: Gammel Mønt 10, Copenhagen
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Closed until further notice
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Closed until further notice
Monday to Sunday 11am–8pmEurope/Copenhagen - Call: +4533182624
- Email: illumwomen@acnestudios.com
- Map: Østergade 52, Copenhagen
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Closed until further notice
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Closed until further notice
Monday to Friday 11am–6pm
Saturday 10am–5pm
Sunday closedEurope/Copenhagen - Call: +4533140028
- Email: elmegade@acnestudios.com
- Map: Elmegade 21, Copenhagen
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Closed until further notice
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Monday to Saturday 10am–6pm
Sunday closedEurope/Paris - Call: +33142601662
- Email: palaisroyal@acnestudios.com
- Map: 124 Galerie de Valois, Paris
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Monday to Saturday 10am–6pm
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Closed until further notice
Monday to Saturday 10am–6pm
Sunday 11am–6pmEurope/Paris - Call: +33145264225
- Email: galerieslafayette@acnestudios.com
- Map: Galeries Lafayette, 40 Boulevard Haussmann, Paris
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Closed until further notice
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Monday to Saturday 10am–6pm
Sunday closedEurope/Paris - Call: +33149969691
- Email: froissart@acnestudios.com
- Map: 3 Rue Froissart, Paris
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Monday to Saturday 10am–6pm
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Closed until further notice
Monday to Saturday 10am–6pm
Sunday 11am–6pmEurope/Paris - Call: +33142658566
- Email: galerieslafayettemens@acnestudios.com
- Map: Galeries Lafayette, 40 Boulevard Haussmann, Paris
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Closed until further notice
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Monday to Saturday 10am–6pm
Sunday closedEurope/Paris - Call: +33142605188
- Email: quaivoltaire@acnestudios.com
- Map: 1 Quai Voltaire, Paris
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Monday to Saturday 10am–6pm
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Closed to public until further notice
For collection of Collect In Store purchases, staff is available to assist during the below hours:
Monday, Wednesday and Friday 10am–1pm
Please email/call in advance to schedule a time to stop by, or call upon arrival during above open hours.Europe/Berlin - Call: +493026366909
- Email: potsdamerstrasse@acnestudios.com
- Map: Potsdamer Straße 87, Berlin
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Closed to public until further notice
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Closed to public until further notice
For collection of Collect In Store purchases, staff is available to assist during the below hours:
Monday, Wednesday and Friday 10am–1pm
Please email/call in advance to schedule a time to stop by, or call upon arrival during above open hours.Europe/Berlin - Call: +493097005187
- Email: weinmeisterstrasse@acnestudios.com
- Map: Weinmeisterstrasse 2, Berlin
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Closed to public until further notice
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Closed to public until further notice
For collection of Collect In Store purchases, staff is available to assist during the below hours:
Monday, Wednesday and Friday 10am–1pm
Please email/call in advance to schedule a time to stop by, or call upon arrival during above open hours.Europe/Berlin - Call: +494063607533
- Email: neuerwall@acnestudios.com
- Map: Neuer Wall 63, Hamburg
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Closed to public until further notice
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Closed to public until further notice
For collection of Collect In Store purchases, staff is available to assist during the below hours:
Monday, Wednesday and Friday 10am–1pm
Please email/call in advance to schedule a time to stop by, or call upon arrival during above open hours.Europe/Berlin - Call: +498923249990
- Email: maximiliansplatz@acnestudios.com
- Map: Maximiliansplatz 10, Munich
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Closed to public until further notice
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Monday to Sunday 10am–8pm
Asia/Hong_Kong
- Call: +85231020990
- Email: ifchongkong@acnestudios.com
- Map: Shop 2086, 8 Finance Street, Hong Kong
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Monday to Sunday 10am–8pm
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Monday to Sunday 11am–8pm
Asia/Hong_Kong
- Call: +85229557278
- Email: icehousestreet@acnestudios.com
- Map: Shop 9, New Henry House, No 10 Ice House Street, Hong Kong
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Monday to Sunday 11am–8pm
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Monday to Saturday 11am–7pm
Sunday 12pm–7pmEurope/Rome - Call: +390284102383
- Email: piazzadelcarmine@acnestudios.com
- Map: Piazza del Carmine 6, Milan
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Monday to Saturday 11am–7pm
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Monday to Sunday 11am–8pm
Asia/Tokyo
- Call: +81522288538
- Email: sakaenagoya@acnestudios.com
- Map: 3-7-9 Sakae Naka-ku Nagoya Aichi, Nagoya
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Monday to Sunday 11am–8pm
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Monday to Sunday 11am–8pm
Asia/Tokyo
- Call: +81662518670
- Email: midosuji@acnestudios.com
- Map: 1-9-8, Shinsaibashisuji, Chuo-Ku, Osaka
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Monday to Sunday 11am–8pm
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Monday to Sunday 11am–8pm
Asia/Tokyo
- Call: +81663139594
- Email: hankyuwomens@acnestudios.com
- Map: 8-7-3F Kakuda-Cho, Kita-Ku, Osaka
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Monday to Sunday 11am–8pm
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Monday to Sunday 11am–8pm
Asia/Tokyo
- Call: +81362525325
- Email: hankyumens@acnestudios.com
- Map: 2-5-1-2F Yuraku-Cho, Chiyoda-Ku, Tokyo
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Monday to Sunday 11am–8pm
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Monday to Sunday 10am–7pm
Asia/Tokyo
- Call: null
- Email: isetanmens@acnestudios.com
- Map: 3-14-1 Shinjuku-ku, Isetan Shinjuku Store Men's Hall 2F & 6F, Tokyo
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Monday to Sunday 10am–7pm
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Monday to Sunday 10am–7pm
Asia/Tokyo
- Call: +81333537570
- Email: isetantokyo@acnestudios.com
- Map: 3 Chome-14-1 Shinjuku, Tokyo
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Monday to Sunday 10am–7pm
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Monday to Sunday 11am–8pm
Asia/Tokyo
- Call: +81364189923
- Email: aoyama@acnestudios.com
- Map: 5–3–20 Minami-Aoyama Minato-Ku, Tokyo
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Monday to Sunday 11am–8pm
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Monday to Saturday 12pm–4pm
Sunday closedEurope/Oslo - Call: +4740606707
- Email: markveien@acnestudios.com
- Map: Markveien 60, (Entrance at Søndre Gate), Oslo
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Monday to Saturday 12pm–4pm
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Monday to Saturday 12pm–4pm
Sunday closedEurope/Oslo - Call: +4722155100
- Email: ovreslottsgate@acnestudios.com
- Map: Øvre Slottsgate 11, Oslo
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Monday to Saturday 12pm–4pm
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Monday to Friday 12pm–5pm
Saturday 12pm–4pm
Sunday closedEurope/Oslo - Call: +4722604040
- Email: underhaugsveien@acnestudios.com
- Map: Underhaugsveien 28, Oslo
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Monday to Friday 12pm–5pm
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Monday to Thursday 10.30am–8pm
Friday to Sunday 10.30am–9pm
Asia/Seoul - Call: +82 51 745 2972
- Email: ssgcentum@acnestudios.com
- Map: Shinsegae Centum City store 2F, Busan
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Monday to Thursday 10.30am–8pm
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Monday to Sunday 11am–7.30pm
Asia/Seoul - Call: +8225422290
- Email: cheongdam@acnestudios.com
- Map: 79–7 Cheongdamdong Gangnamgu, Seoul
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Monday to Sunday 11am–7.30pm
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Monday to Thursday 11am–8pm
Friday to Sunday 11am–8.30pm
Asia/Seoul - Call: +8223105356
- Email: ssgmain@acnestudios.com
- Map: Shinsegae Main Store Main building 4F, Seoul
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Monday to Thursday 11am–8pm
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Monday to Thursday 11am–8pm
Friday to Sunday 11am–8.30pm
Asia/Seoul - Call: +8223101560
- Email: ssgmain@acnestudios.com
- Map: Shinsegae Main Store New building 6F, Seoul
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Monday to Thursday 11am–8pm
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Monday to Wednesday 10.30am–8pm
Thursday to Sunday 10.30am–8.30pm
Asia/Seoul - Call: +82234796249
- Email: ssggangnam@acnestudios.com
- Map: Shinsegae Gangnam Department Store 3f, Seoul
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Monday to Wednesday 10.30am–8pm
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Monday to Friday 11am–6.30pm
Saturday 11am–5pm
Sunday 12pm–4pmEurope/Stockholm - Call: +4631138580
- Email: magasinsgatan@acnestudios.com
- Map: Magasinsgatan 19, Gothenburg
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Monday to Friday 11am–6.30pm
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Monday to Friday 11am–7pm
Saturday to Sunday 10am–6pmEurope/Stockholm - Call: +4687605309
- Email: barkarby@acnestudios.com
- Map: Flyginfarten 4, Järfälla
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Monday to Friday 11am–7pm
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Monday to Sunday 10am–7pm
Europe/Stockholm
- Call: +4630012141
- Email: hede@acnestudios.com
- Map: Kungsparksvägen 80, Kungsbacka
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Monday to Sunday 10am–7pm
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Monday to Friday 10am–7pm
Saturday 10am–5pm
Sunday 12pm–5pmEurope/Stockholm - Call: +4686116411
- Email: norrmalmstorg@acnestudios.com
- Map: Norrmalmstorg 2, Stockholm
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Monday to Friday 10am–7pm
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Monday to Friday 11am–6pm
Saturday 11am–4pm
Sunday 12pm–4pmEurope/Stockholm - Call: +4687628240
- Email: nkwomen@acnestudios.com
- Map: Hamngatan 18–20, Stockholm
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Monday to Friday 11am–6pm
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Monday to Friday 11am–7pm
Saturday 11am–5.30pm
Sunday 12pm–5pmEurope/Stockholm - Call: +4686400470
- Email: nytorgsgatan@acnestudios.com
- Map: Nytorgsgatan 36, Stockholm
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Monday to Friday 11am–7pm
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Monday to Friday 11am–6pm
Saturday 11am–5pm
Sunday 12pm–4pmEurope/Stockholm - Call: +468203455
- Email: hamngatan@acnestudios.com
- Map: Hamngatan 10–14, Stockholm
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Monday to Friday 11am–6pm
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Monday to Friday 11am–7pm
Saturday 11am–6pm
Sunday 11am–6pmEurope/Stockholm - Call: +46725803247
- Email: ahlenswomen@acnestudios.com
- Map: Klarabergsgatan 50, Stockholm
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Monday to Friday 11am–7pm
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Monday to Friday 11am–6pm
Saturday 11am–5pm
Sunday 12pm–4pmEurope/Stockholm - Call: +468302723
- Email: torsgatan@acnestudios.com
- Map: Torsgatan 53, Stockholm
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Monday to Friday 11am–6pm
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Monday to Sunday 11am–7pm
Europe/London
- Call: +441869320182
- Email: bicestervillage@acnestudios.com
- Map: 140 Pingle Drive, London
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Monday to Sunday 11am–7pm
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Closed until further notice
Monday to Saturday 11am–7pm
Sunday 12pm–6pmEurope/London - Call: +442075895995
- Email: pelhamstreet@acnestudios.com
- Map: 93 Pelham Street, London
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Closed until further notice
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Closed to public until further notice
For collection of Collect In Store purchases, staff is available to assist during the below hours:
Monday, Wednesday and Friday 10am–4pm
Please email/call in advance to schedule a time to stop by, or call upon arrival during above open hours.Europe/London - Call: +442076299374
- Email: doverstreet@acnestudios.com
- Map: 13 Dover Street, London
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Closed to public until further notice
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Closed until further notice
Monday to Sunday 11am–7pm
Open for Virtual In-Store Experience
Our teams are here to assist you with anything from a question about a product, to a store tour, to a personalized styling session with one of our expert advisors via video or phone call.
To schedule a virtual appointment, please contact us in store at harrodswomen@acnestudios.com or via phone.Europe/London - Call: +447915446818
- Email: harrodswomen@acnestudios.com
- Map: 87–135 Brompton Road, London
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Closed until further notice
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Closed until further notice
Monday to Sunday 11am–7pm
Open for Virtual In-Store Experience
Our teams are here to assist you with anything from a question about a product, to a store tour, to a personalized styling session with one of our expert advisors via video or phone call.
To schedule a virtual appointment, please contact us in store at harrodsmen@acnestudios.com or via phone.Europe/London - Call: +447915490120
- Email: harrodsmen@acnestudios.com
- Map: 87–135 Brompton Road, London
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Closed until further notice
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Monday to Sunday 12pm–6pm
Please note masks are required for all staff and customers in our stores and we are practicing government mandated social distancing measures. For more information on contactless purchasing options, please feel free to call your nearest store for assistance.
Curbside Pick up Location
215 W 9th Street Los Angeles, CA 90014
Please pull up to our side entrance located at 215 W 9th Street in downtown Los Angeles and we will bring your order to your car.
Information on how to collect in store can be found here.America/Los_Angeles - Call: +12132430960
- Email: easterncolumbiabuilding@acnestudios.com
- Map: 855 S Broadway, Los Angeles
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Monday to Sunday 12pm–6pm
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Monday to Saturday 12pm–7pm
Sunday 12pm–6pm
Please note masks are required for all staff and customers in our stores and we are practicing government mandated social distancing measures. For more information on contactless purchasing options, please feel free to call your nearest store for assistance.
Curbside Pick up Location
54 8th Avenue 10014 New York, New York
Please pull up to the entrance located at 54 8th Avenue and we will bring your order to your car.
Information on how to collect in store can be found here.America/New_York - Call: +12126330002
- Email: horatiostreet@acnestudios.com
- Map: 54–60 8th Avenue, New York
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Monday to Saturday 12pm–7pm
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Monday to Saturday 12pm–7pm
Sunday 12pm–6pm
Please note masks are required for all staff and customers in our stores and we are practicing government mandated social distancing measures. For more information on contactless purchasing options, please feel free to call your nearest store for assistance.
Curbside Pick up Location
926 Madison Avenue 10021 New York, New York
Please pull up to the entrance located at Madison Avenue and 74th Street and we will bring your order to your car.
Information on how to collect in store can be found here.America/New_York - Call: +12122492871
- Email: madisonavenue@acnestudios.com
- Map: 926 Madison Avenue, New York
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Monday to Saturday 12pm–7pm
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Monday to Saturday 12pm–7pm
Sunday 12pm–6pm
Please note masks are required for all staff and customers in our stores and we are practicing government mandated social distancing measures. For more information on contactless purchasing options, please feel free to call your nearest store for assistance.
Curbside Pick up Location
33 Greene Street 10013 New York, New York
Please pull up to the entrance located at the NW corner of Grand Street and we will bring your order to your car.
Information on how to collect in store can be found here.America/New_York - Call: +12123348345
- Email: greenestreet@acnestudios.com
- Map: 33 Greene Street, New York
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Monday to Saturday 12pm–7pm
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Monday to Saturday 11am–7pm
Sunday 12pm–6pmAmerica/New_York - Call: +18459289991
- Email: woodbury@acnestudios.com
- Map: 706 Saratoga District, New York
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Monday to Saturday 11am–7pm
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Monday to Sunday 12pm–6pm
Please contact the store to schedule an appointment by email or phone.We will do our best to accommodate walk-in customers, please call the store upon arrival.Please note masks are required for all staff and customers visiting our stores and we are practicing government mandated social distancing measures.
For more information on contactless purchasing options, please feel free to call your nearest store for assistance.
Open for Curbside Pickup and Virtual In-store Service
Curbside Pick up Location
30 Geary Street. San Francisco, CA. 94108
There is a bus stop in front of our store, so it is not possible to wait in a vehicle there. Please pull forward to 30 Geary Street and we will bring your order to your car there.
Information on how to collect in store can be found here.America/Los_Angeles - Call: +16284443238
- Email: gearystreet@acnestudios.com
- Map: 18-24 Geary Street, San Francisco
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Monday to Sunday 12pm–6pm
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Monday to Sunday 12pm–6pm
Please note masks are required for all staff and customers in our stores and we are practicing government mandated social distancing measures. For more information on contactless purchasing options, please feel free to call your nearest store for assistance.
Curbside Pick up Location
Parking Lot Behind our store
Turn onto N. Almont Drive and our parking lot is located directly behind our store. We will bring your order to your car there.
Information on how to collect in store can be found here.America/Los_Angeles - Call: +13107347157
- Email: westhollywood@acnestudios.com
- Map: 8920 Melrose Avenue, West Hollywood
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Monday to Sunday 12pm–6pm
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