Personalised items

When will I receive my order?

Personalised items are made to order. Delivery times may vary.

Can I return my order?

Due to the nature of personalised items, exchanges or returns are not allowed.

Why have you included these symbols as part of the personalisation?

In addition to letters and numbers, we have selected some symbols for our customers to have fun incorporating them into their personalisations. We chose symbols that represent love, positivity and inclusivity.

Why has my requested word been rejected/banned? I cannot make the combination I want.

Your word did not pass our filter for safe words. Our list includes profanities as well as ethnic, racist and discriminatory slurs that might be offensive to other people in a variety of languages.

I want to challenge the decision to ban my word.

Unfortunately our decision is final, however our team would be delighted to help you choose an alternative combination.

What is this gender symbol meant to represent?

This symbol is intended as a creative expression reflecting Acne Studios’ belief in equality, diversity and inclusion across all genders. It is not intended as a new or official symbol.

I have received a faulty product. What should I do?

We will help you manage the shipment back to us. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation. Please visit our contact page for contact information.

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